DOG DAYCARE & DOG GROOMING EXPERTS
FAQs
Welcome to our FAQ section! Here you'll find answers to common questions and answers about Vancouver’s premier dog daycare and dog grooming services, products and policies. If you have any other questions or need further assistance, please contact us at shop@fetchingforever.com, call us at 604-977-3647 or stop by and say hello in person at 3080 Cambie St, Vancouver, BC, V5Z 2V9 .
1. What services do you offer?
At Fetching Forever we aim to provide the best Dog Daycare, the best Dog Grooming and carry the best Retail Dog Treats, Chews, Toppers and more. We are Vancouver’s most caring and connected team that want your dog’s stay to be the best, whether it is at our Doggy Daycare, our Dog Grooming Spa or if you are just popping in for some poop bags and a bully stick.
2. What products do you offer?
At Fetching Forever we offer a range of treats and other products for pets, with our main focus being local-sourced, single-ingredient treats and chews. We also offer a selection of food, toppers, engaging toys, stylish accessories, and more. Our lineup is always changing and we are happy to bring in specific requests if we have access.
3. How can I place a retail treats order?
You can peruse our lineup at https://fetching-forever-shop.square.site/
4. What do I need to do to get my dog into you Daycare service?
You will need to book a 2 hour trial here: https://fetchingforever.setmore.com/ We will then contact you with an email detailing our services offered. You will need to provide a proof of vaccination and answer a few question before the trial. After a succesful trial you are able to book your dog for Full or Half days online as needed.
5. Can I get my dog groomed today?
Depending on the service and the groomer we are booked anywhere from two days to two months in advance. Because of the skillset of our Japanese Master Groomer, it is recommended to book 4+ weeks in advance, and book your next visit at pickup.
6. Your grooming prices are higher than certain other places, why is that?
We have different pricing tiers that honor and reflect the skillset, training and care each member of our team offers for you and your dog. If you want your dog groomed cheaply, it will often be subjected to an assembly line type of environment and endure part of its time locked in a cage with a dryer pointed at it unsupervised. We don’t believe in this approach. Everything our groom team does is from a humanity over vanity perspective. Grooms are one on one, which establish a relationship and a respect with your dog, rather than approaching the groom as a task to be finished as quickly as possible. A day with our groomers is like any day at the spa, it’s with care, respect and soothing so your dog not only looks incredible but feels fantastic too!
7. What forms of payment do you accept?
Debit, Visa, Mastercard, Apple/Google Pay, Cash.
8. How can I contact customer service?
You can reach our customer service team via email at shop@fetchingforever.com or by phone at 604-977-DOGS. We are here to assist you with any questions or concerns you may have.
9. Why is Fetching Forever such an awesome Dog Daycare? Is it true you are the best?
We are selective with our staff and also with our doggy clients. Because we have 3-4 attendants in our daycare daily, we are able to provide a lot of oversight and a high staff-to-dog ratio. This allows us to ensure we stay ahead of any doggy disagreements and keep the pack happy, healthy and harmonious. We aim to be the best and many of our clients use our Daycare and Grooming services as well as buy treats or food with us. We aim to please.
10. Why should I bring my puppy in for grooming even if they are not yet fully grown?
For a dog, there are a LOT of sensations happening during a typical grooming service. Having your puppy come in for shorter baths and trims before a full groom is wise due to any of the following things your dog needs to be trained to be comfortable with:
Being wet with a spray-head calmly all over in a bath tub
How to handle being scrubbed with soap, including face and booty
Getting used to the sound and feel of a high velocity blow dryer
Learning to enjoy brushing and combing
Getting accustomed to the feel of clippers and dremels
How to be held in specific placement for short period of time
Getting used to things happening around their face
How to have their feet handled and manipulated